ANALISIS GAP PELAYANAN INFORMASI OBAT DI INSTALASI FARMASI TERHADAP KEPUASAN PASIEN RAWAT JALAN RUMAH SAKIT PKU MUHAMMADIYAH SURAKARTA, TAHUN 2017

RAHAYU, Rio (2018) ANALISIS GAP PELAYANAN INFORMASI OBAT DI INSTALASI FARMASI TERHADAP KEPUASAN PASIEN RAWAT JALAN RUMAH SAKIT PKU MUHAMMADIYAH SURAKARTA, TAHUN 2017. Skripsi thesis, Universitas Setia Budi Surakarta.

	Text INTISARI.pdf Download (11kB)
	Text SKRIPSI RIO.pdf Download (5MB)

Abstract

Drug information service is a service provided by the pharmacy staff to the patient, in performing the service often the patient already has the expectation of the service received, the expectation of the service so that the actual service form received is often different so as to cause the gap (differencial). This study aims to determine the level of conformity between the performance of pharmaceutical personnel with the expectations of outpatients in Pharmacy Installation Hospital PKU Muhammadiyah Surakarta. This research was conducted by using questionnaires given to 300 respondents by purposive sample method, in Pharmacy Installation of PKU Muhammadiyah Hospital Surakarta. Data from the correlation between the independent variables (drug information type, pharmacy staff attitude, pharmacy performance, pharmacy communication ability, and duration of drug information service) with dependent variable (patient satisfaction) were analyzed by multiple linear regression analysis and gap (differencial)analysis. The result showed that there was no significant difference between the level of drug information service received with the level of service quality of drug information expected by the outpatient at Pharmacy Installation Hospital of PKU Muhammadiyah Surakarta 2017. The result also showed that the percentage of outpatient satisfaction in Installation Pharmacy Hospital of PKU Muhammadiyah Surakarta based on GAP for factor of drug information type, attitude and performance of pharmacy staff, communication ability of pharmacy staff, duration of drug information service and outpatient patient satisfaction as follows 94,86%; 95.42%; 96.41%; 91.13%; 95.40%; and 96.06% are very high satisfaction. Keywords: Information Services, Patient Satisfaction and gaps

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Information Services, Patient Satisfaction and gaps
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	25 Feb 2019 03:26
Last Modified:	25 Feb 2019 03:26
URI:	http://repo.setiabudi.ac.id/id/eprint/1143

Actions (login required)

View Item