EVALUASI PELAYANAN KEFARMASIAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI INSTALASI FARMASI RSUD KARANGANYAR TAHUN 2016

PUTRI, Anita Wahyu (2016) EVALUASI PELAYANAN KEFARMASIAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI INSTALASI FARMASI RSUD KARANGANYAR TAHUN 2016. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

Health service generally is problem that has become staple for the community. Patient will be satisfied if he get the service at least equal or exceed the patient expectation. The purpose of this study was to determine the appropriability of pharmaceutical care with dimensions of waiting time of finished drug and compound drug, the absence of drug administration errors, customer satisfaction, as well as prescribing appropriate to formulary. The research was non-experimental research with descriptive design (survey). The data collection was done by cross sectional study to outpatient who compensate the prescription at pharmacy installation of Karanganyar Hospital. The technique sampling was non probability by purposive sampling. The results of this study showed there was not suitability dimensions of waiting time of finished drug servise is 58,80 minutes ≥ 30 minutes and compound drug is 74,06 minutes ≥ 60 minutes. Pharmaceutical care there is no incidence of errors about drug delivery is 100% with average of patient satisfaction is 83,71% ≥ 80% appropriate with pharmaceutical care standard of Health Department Republic of Indonesia 2014. Pharmaceutical care with appropriate prescribing by formulary showed that not appropriate is 81%, that is not fill up pharmaceutical care standard of Health Department Republic of Indonesia 2014. Keywords: pharmaceutical care, patient satisfaction, Karanganyar Hospital

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: pharmaceutical care, patient satisfaction, Karanganyar Hospital
Subjects: R Medicine > RS Pharmacy and materia medica
Divisions: Fakultas Farmasi > Prodi S1 Farmasi
Depositing User: Tifany Nur Arfiana
Date Deposited: 26 Sep 2019 08:12
Last Modified: 26 Sep 2019 08:12
URI: http://repo.setiabudi.ac.id/id/eprint/1312

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