PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI APOTEK KRANGGAN KECAMATAN WIROSARI KABUPATEN GROBOGAN TAHUN 2016

ERLINAWATI, Ren (2016) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI APOTEK KRANGGAN KECAMATAN WIROSARI KABUPATEN GROBOGAN TAHUN 2016. Skripsi thesis, Universitas Setia Budi Surakarta.

	Text INTISARI.pdf Download (93kB)
	Text SKRIPSI-RENI ERLINAWATI (18123572A).pdf Restricted to Repository staff only Download (998kB) | Request a copy

Abstract

The era of globalization is increasing rapidly that make people become more selective when using services, especially on health services. The amount of competition in the world especially in the field of health services even made pharmacy is required to be able to improve the quality of service to meet patient satisfaction. The aim of this study is to be able to know how big the influence of service quality dimensions include Tangible, Reliability, Responsiveness, Assurance, and Empathy to patient satisfaction. The present of this study is research using questionnaires as a tool with total sample of 313 respondents. Data collected by cross sectional and sampling technique is done by purposive sampling to be able to know the differences between the expected level of service quality with the quality of care received by patients at pharmacies Kranggan District of Wirosari. Based on the results of this research can be concluded that in partial Reliability, Assurance, and Empathy significantly influence patient satisfaction. Simultaneously variable Tangible, Reliability, Responsiveness, Assurance and Empathy significantly influence the satisfaction of patients. The calculations of determination analysis are seen from the value of Adjusted R Square with among value of 57.3% which showed that patient satisfaction is determined by variable Tangible, Reliability, Responsiveness, Assurance, and Empathy. Keywords: quality care, patient satisfaction

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	quality care, patient satisfaction
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	01 Oct 2019 03:22
Last Modified:	01 Oct 2019 03:22
URI:	http://repo.setiabudi.ac.id/id/eprint/1458

Actions (login required)

View Item