ANALISIS TINGKAT KEPUASAN MAHASISWA SEBAGAI USAHA PENINGKATAN KUALITAS PELAYANAN DENGAN METODE FUZZY SERVICE QUALITY

Satwika, Aditya Eka (2017) ANALISIS TINGKAT KEPUASAN MAHASISWA SEBAGAI USAHA PENINGKATAN KUALITAS PELAYANAN DENGAN METODE FUZZY SERVICE QUALITY. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

College is the highest level in the world of education that prepares and equips students to develop their potential to become a skilled person. Every student would want to get the best education service. Therefore it is necessary to measure the level of student satisfaction to know whether or not the satisfaction of students to the service received. The method used in this research is Fuzzy Service Quality to know the gap between perception and student expectation. From the results of data processing found that 40 attributes that exist in the questionnaire there are 30 attributes that meet expectations, while the 10 attributes have not met expectations because of its large gap value. Of the 10 attributes, most attributes come from tangible dimensions so that attributes on the tangible dimension need to be prioritized for immediate correction. Keywords : Fuzzy, Service Quality, Gap, Service.

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: Keywords : Fuzzy, Service Quality, Gap, Service.
Subjects: T Technology > T Technology (General)
Divisions: Fakultas Teknik > Prodi S1 Teknik Industri
Depositing User: Herera Gadys USB
Date Deposited: 22 Feb 2019 08:00
Last Modified: 22 Feb 2019 08:00
URI: http://repo.setiabudi.ac.id/id/eprint/169

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