ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RSUD AM PARIKESIT TENGGARONG KUTAI KARTANEGARA KALIMANTAN TIMUR DENGAN PENDEKATAN BALANCED SCORECARD

Saharuddin, Tria Saputra (2015) ANALISIS KINERJA DALAM RANGKA PENYUSUNAN PETA STRATEGI INSTALASI FARMASI RSUD AM PARIKESIT TENGGARONG KUTAI KARTANEGARA KALIMANTAN TIMUR DENGAN PENDEKATAN BALANCED SCORECARD. Tesis thesis, Universitas Setia Budi Surakarta.

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Abstract

Pharmacy Department AM Parikesit Regional General Hospital always working improve the quality of service, analyses is need to find the performance and mapping strategy in Pharmacy Department AM Parikesit Regional Public Hospital. Balanced scorecard is the tools evaluating the performance of organization by using four perspective, they are financial, customer, internal bussines prosess, learning and growth. The study to evaluate the performance Pharmacy Department AM Parikesit Regional General Hospital through four perspectives of the balanced scorecard and determine the strategy map based on the results of the performance evaluation. This research uses non experimental case study arrangement research the explorative descriptive approach. Data collection was retrospective and prospectively in the form of quantitive data. This study uses the indicator variables four perspectives and will determine the performance of Pharmacy Department AM Parikesit Regional General Hospital that would later be the basis for preparing a strategy map. The results show the value of Inventory Turn Over Ratio and Groos Ratio on Sales in 2013 and 2014 in accordance with the standards, but decreased in 2014; the growth of customers has increased each year. Dispensing time already meet the standard; degree of average queu per day 93,65% patients were well served; the level of potential error was 0%; the level of employee training has increased each year. Good category productivity of employess; the average value of the high category in morale, job satisfaction, knowledge, empskill and talent, organizational culture, leadership, alignment. Information technology, database and network shows the average value of a high category but need the information management system updates for support the management and drug reporting, ease in accessing the data and need to improve communication with the customer network. Indicators that need attention to be improved is the value of Groos Profit Margin, patient satisfaction, customer average, availability of drugs, drugs labelling completeness, and a component drug information and the rate of medication errors. Map of the strategy drawn up with the objective of strategic main increasing process quality pharmacy services, increase a patient satisfaction and increase a revenue in Pharmacy Department AM Parikesit Regional General Hospital. KeyWords: Evaluation, Strategy Map, Balanced Scorecard, Performance, Pharmacy Department AM Parikesit Tenggarong Kutai Kartanegara East of Kalimantan Regional General Hospital

Item Type:	Thesis (Tesis)
Uncontrolled Keywords:	Evaluation, Strategy Map, Balanced Scorecard, Performance, Pharmacy Department AM Parikesit Tenggarong Kutai Kartanegara East of Kalimantan Regional General Hospital
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Prodi S2 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	20 Nov 2019 02:43
Last Modified:	20 Nov 2019 02:43
URI:	http://repo.setiabudi.ac.id/id/eprint/2098

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