PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI UDPF REGULER INSTALASI FARMASI RSUD Dr. MOEWARDI TAHUN 2014

Susanti, Eka (2014) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI UDPF REGULER INSTALASI FARMASI RSUD Dr. MOEWARDI TAHUN 2014. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

The pace of economic growth and the level of public education led to an increasingly better society more selective in choosing medical services that will be used to improve the quality of life. Therefore, UDPF required to improve the quality of services provided to the satisfaction of the patient are met. This study aims to determine how much influence the dimensions Tangible, Reliability, Resposiveness, Assurance, Empathy and Price on patient satisfaction. This study is a survey using questionnaires penelitiaan by taking a sample of 322 respondents. Data obtained by using servqual (Service Quality) to determine whether there is a difference between the level of service quality obtained on the expected level of quality patient in UDPF Regular pharmacy installation. Linear Regression Test to determine whether the quality dimensions significantly affect the quality dimensions (Tangible, Reliability, Resposiveness, Assurance, Empathy and Price) on patient satisfaction in UDPF Regular pharmacy installation. Based on the results we concluded that the tangible dimensions of service quality Tangible, Reliability, Resposiveness, Assurance, and Price Emphaty significantly influence patient satisfaction by 38,6% while 61,4% is influenced by other factors that are not known outside of research. Assurance dimension gives the most impact on patient satisfaction in UDPF Regular Pharmacy with a correlation coefficient of 0.587. Keywords: Quality of Service Against Patient Satisfaction

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Quality of Service Against Patient Satisfaction
Subjects:	H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	18 Feb 2020 06:32
Last Modified:	18 Feb 2020 06:32
URI:	http://repo.setiabudi.ac.id/id/eprint/2321

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