PENGARUH KUALITAS PELAYANAN FARMASI TERHADAP KEPUASAN PASIEN DI PUSKESMAS PURWODININGRATAN

Sudarmastuti, Sudarmastuti (2018) PENGARUH KUALITAS PELAYANAN FARMASI TERHADAP KEPUASAN PASIEN DI PUSKESMAS PURWODININGRATAN. Karya Tulis Ilmiah thesis, Universitas Setia Budi Surakarta.

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Abstract

The Quality service said satisfaction if the service can reachdaily needs and expectations of the community. SERQUAL method is the most method to measure patient satisfaction. The purpose of this study is to determine the percentage of patient satisfaction at Purwodiningratan’s puskesmas. This research doing by survey with purposive sampling technique as much as 264 respondents inPurwodiningratan’s Puskesmas. The source research obtained from physical evidence, reliability, responsiveness, assurance and empathy with simple linear regression analysis. The result of this research shows that partially, the guarantee has a significant effect on patient satisfaction, while physical evidence, reliability, responsiveness, and empathy have no effect on patient satisfaction. In addition, the physical evidence, reliability, responsiveness, assurance, and empathy have significant effect on patient satisfaction , while the influence of physical evidence, reliability, responsiveness, assurance, and empathy on patient satisfaction of 2.9% and 97.1% explained by other variables that have not been known because outside the study. Keywords: quality of pharmacy service, patient satisfaction

Item Type:	Thesis (Karya Tulis Ilmiah)
Uncontrolled Keywords:	quality of pharmacy service, patient satisfaction
Subjects:	R Medicine > RS Pharmacy and materia medica
Divisions:	Fakultas Farmasi > Prodi D3 Farmasi
Depositing User:	B Supri Yadi
Date Deposited:	20 Feb 2020 03:26
Last Modified:	20 Feb 2020 03:26
URI:	http://repo.setiabudi.ac.id/id/eprint/2559

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