PENGARUH PELAYANAN LABORATORIUM TERHADAP KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS KARANGDOWO KABUPATEN KLATEN

Wijayanti, Margareta (2013) PENGARUH PELAYANAN LABORATORIUM TERHADAP KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS KARANGDOWO KABUPATEN KLATEN. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

Laboratory services is one part of a much-needed health care community. The purpose of this study was to determine the effect of laboratory services for patient satisfaction, separately or jointly, and to determine the level of satisfaction of patients at the health center Karangdowo, Klaten, which can be explained by the health dimensions (Reliability, Responsiveness, Assurance, Empathy, Tangibles). This study uses survey methods, data sources of primary data. Data collection techniques taken purposive sampling, using a questionnaire. The method used in this study using a computational program SPSS Version 17.0 for Windows. Data were analyzed for normality of the data, the correlation coefficient and significance test, simple linear regression, multiple linear regression, the coefficient of determination test. At t test partially dimensional laboratory services, namely: Reliability, Responsivenes, and influential Tangibles, Assurance and Empathy whereas no effect on patient satisfaction in outpatient health center Karangdowo, Klaten. At simultaneous F test shows the effect of the dimensions of laboratory services (Reliability, Responsiveness, Assurance, Empathy, Tangibles) with patient satisfaction in outpatient health center Karangdowo, Klaten. The amount of satisfaction in outpatient health center Karangdowo, Klaten which can be explained by the laboratory services based on dimensions: Reliability, Responsiveness, Assurance, Empathy, and Tangibles, is 73.60%. Keywords: Laboratory Services, Patient Satisfaction

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Laboratory Services, Patient Satisfaction
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Ilmu Kesehatan > Prodi D4 Analis Kesehatan
Depositing User:	B Supri Yadi
Date Deposited:	20 Feb 2020 03:38
Last Modified:	20 Feb 2020 03:38
URI:	http://repo.setiabudi.ac.id/id/eprint/2611

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