ANALISIS FAKTOR–FAKTOR YANG MEMPENGARUHI LOYALITAS PASIEN DI RUMAH SAKIT TK.IV 04. 07. 02 SLAMET RIYADI SURAKARTA

WIDIYANTI, ENDAH (2013) ANALISIS FAKTOR–FAKTOR YANG MEMPENGARUHI LOYALITAS PASIEN DI RUMAH SAKIT TK.IV 04. 07. 02 SLAMET RIYADI SURAKARTA. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

The aims of this research are to know the impact of variable of patient’s satisfaction against loyalty of patient, to test the impact of variable of facility against patient’s satisfaction, and to test the impact of work achievement of nurse against patient’s satisfaction. Technique of collecting data used in this research is questioner. Statistic test was performed by analysis of double linear regression using SPSS version 17.0. From the result of data analysis it can be concluded that variable of patient’s satisfaction has significant influence against patient’s loyalty it was showed with value of significance amount 0.000 < 0.05. Facility variable has significant influence against patient’s satisfaction, it was showed with significance value amount of 0.03 < 0.05. The variable of nurse’s achievement has significant influence against patient’s satisfaction, it was showed with significance value amount of 0.01 < 0.05 Keyword: facility, nurse’s achievement, patient’s satisfaction, patient’s loyalty

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	facility, nurse’s achievement, patient’s satisfaction, patient’s loyalty
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	Fakultas Ekonomi > Prodi S1 Manajemen
Depositing User:	B Supri Yadi
Date Deposited:	20 Feb 2020 03:46
Last Modified:	20 Feb 2020 03:46
URI:	http://repo.setiabudi.ac.id/id/eprint/2627

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