ANALISIS KINERJA INSTALASI FARMASI RSUD KRT. SETJONEGORO KABUPATEN WONOSOBO JAWA TENGAH DENGAN PENDEKATAN BALANCED SCORECARD

Faramita S, Rini (2013) ANALISIS KINERJA INSTALASI FARMASI RSUD KRT. SETJONEGORO KABUPATEN WONOSOBO JAWA TENGAH DENGAN PENDEKATAN BALANCED SCORECARD. Tesis thesis, Universitas setia budi.

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Abstract

Along with the rising cost and the degree of competition among hospitals, as well as the increasing demands of the community toward the qualified and reachable service, analyses is needed to find out how far the performance achievement which has been carried out. Analyses on the performance of Hospital Pharmaceutical Installation (HPI) through Balanced Scorecard is a tool of evaluating the performance of an organization by using four perspectives, they are learning and growth, internal business process, customer, and financial. This research aims at finding out the performance of Pharmaceutical Installation of Setjonegoro Regional Public Hospital through four perspectives of Balance Scorecards. This research uses non experimental case study arrangement research through explorative descriptive approach. Data collection was retrospective and prospectively done in the form of qualitative and quantitative data. Result of this research shows that 1) Performance on financial perspective in 2011 and 2012 respectively : ITOR as much as 6.2 and 8.1 times per year;Gross profit margin as much as 40.18% and 28.22%; Growth ratio on sales as much as 20.80% and 31.85%; 2) Performance on customer perspective of patient’s satisfaction can be concluded that unsatisfied customers designated by performance score with significantly different expectation, the highest gap score is the responsiveness as high as -0.77, empathy as high as -0.6, tangibles as high as -0.53. assurance as high as-0.49, and reliability as high as -0.46; degree of patient coverage in December 2012 was 60.80%; degree of customers acquisition in 2011 and 2012 were 19.54% and 25.92%. 3) Performance on the perspective of internal business process: degree of medicine availability in December 2012 was 97.24%; duration of dispensing time was 15.90 minutes for non compounding prescription and 29.32 minutes for compounding prescription; degree of average queue per day 92.53% patients were well served; proportion of the medicine delivered was 100% with appropriate labels; result of suppliers evaluation 3 was categorized sufficient, 12 poor, and 5 very poor; coverage of prescription service was 53.91%; degree of medication error caused by prescribing error and degree of potential error caused by pharmaceutical error was 0%; average of giving medicine information was 23.26 seconds. 4) Performance on perspective of learning and growth : percentage of employees in HPI who obtained training in 2011 and 2012 was 9.52% and 23.81% respectively; SIM before developing; degree of employee productivity was 96.96%; employees satisfaction was good; percentage of average working spirit scale was 79.80%. Key Words : evaluation, Balance Scorecard, Pharmaceutical Installation of KRT. Setjonegoro Regional Public Hospital Wonosobo, Central of Java

Item Type:	Thesis (Tesis)
Additional Information:	Dr. Satibi, M.Si., Apt Dr. Gunawan Pamudji W., M.Si, Apt
Uncontrolled Keywords:	evaluation, Balance Scorecard, Pharmaceutical Installation of KRT. Setjonegoro Regional Public Hospital Wonosobo, Central of Java
Subjects:	R Medicine > RS Pharmacy and materia medica
Divisions:	Fakultas Farmasi > Prodi S2 Farmasi
Depositing User:	Mrs NOVI HANDAYANI
Date Deposited:	11 Oct 2019 03:03
Last Modified:	11 Oct 2019 03:03
URI:	http://repo.setiabudi.ac.id/id/eprint/3203

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