EVALUASI KINERJA INSTALASI FARMASI RUMAH SAKIT KHUSUS BERSALIN SAYANG IBU KOTA BALIKPAPAN DENGAN PENDEKATAN BALANCED SCORECARD

Ultrayani M, Ultrayani M (2013) EVALUASI KINERJA INSTALASI FARMASI RUMAH SAKIT KHUSUS BERSALIN SAYANG IBU KOTA BALIKPAPAN DENGAN PENDEKATAN BALANCED SCORECARD. Tesis thesis, Universitas setia budi.

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Abstract

Facing hospital competition needs employee performance improvement, where the performance can be measured by Balanced Scorecard (BSC) method. Measurement of employees performance of Pharmacy Department of Sayang Ibu Specialty Birthing Hospital Balikpapan due to the status which newly changed into Public Service Agency (PSA). The purpose of study was to determine the performance of Pharmacy Department of Sayang Ibu Specialty Birthing Hospital Balikpapan based four perspectives, i.e : financial, customer, internal business process, and learning and growth. This study was used non-experimental research design with descriptive exploratory approach. Performance of Pharmacy Department of Sayang Ibu Specialty Birthing Hospital Balikpapan reviewed from four perspectives: financial, customer, internal business process, and learning and growth. Data were analyzed descriptively and compared to existing standards. The research result shows that : financial perspective which is ITOR meet the minimum standards of Hospital which are in 2010 (6.6 times), 2011 (9.9 times) and 2012 (9.3 times), total of actual procurement in 2011 was 100.95 % and in 2012 was 78.12 %, percentage of delayed payments was 0 %. In learning and growth perspective, percentage of employee trained in 2010 (60 %), 2011 (66.67 %), and 2012 (33.33 %), development of Management Information System last time in September 2012, employee morale of Pharmacy Department of Sayang Ibu Specialty Birthing Hospital was high as 3.69. In internal business process perspective, level of drug availability was 94.82 %, average time in providing personalized medicine for 8 minutes 61 seconds, non-personalized for 3 minutes 7 seconds, average time in providing drug information was 15.52 seconds, level of potential error was 13 items (2.31%), formulary compliance was 50.89 %, frequency of formulary update was not maximum. In customer perspective, patient satisfaction included in very satisfied category. Patient acquisition levels in 2010 (23.89 %), 2011 (14.64 %) and 2012 (16.02 %). Keywords : Evaluation, Performance, Balanced Scorecard

Item Type:	Thesis (Tesis)
Uncontrolled Keywords:	Evaluation, Performance, Balanced Scorecard
Subjects:	R Medicine > RS Pharmacy and materia medica
Divisions:	Fakultas Farmasi > Prodi S2 Farmasi
Depositing User:	Mrs NOVI HANDAYANI
Date Deposited:	01 Nov 2019 07:44
Last Modified:	01 Nov 2019 07:44
URI:	http://repo.setiabudi.ac.id/id/eprint/3222

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