Widodo, Hanan (2017) PENGARUH MUTU LAYANAN KESEHATAN BERDASARKAN TEORI DONABEDIAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI LABORATORIUM PUSKESMAS POLOKARTO KABUPATEN SUKOHARJO. Skripsi thesis, Universitas Setia Budi Surakarta.
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Abstract
Patient satisfaction is a level of patient feeling that arises as a result of the performance of health services it receives after the patient compares with what is expected. Patient satisfaction assessment is important because it is part of the quality of health services. Quality of health services according to Donabedian theory includes structure, process, and output. The purpose of this study was to determine the effect of health service quality based on Donabedian theory on outpatient satisfaction in Health Center of Polokarto in Sukoharjo Regency. This research is a kind of quantitative research. The population in this study were 576 patients with a sample size of 120 patients. Sampling technique with purposive sampling. Data retrieval uses the primary data from the questionnaire. Data analysis used in the form of validity test, reliability, and multiple linear regression test. Data were analyzed using SPSS 21 for windows method. Based on the results of the regression analysis on the structure of the t test patient satisfaction tcount (2.556)> t table (1.984) or (p = 0.012 <0.05) means that the structure of a significant effect on patient satisfaction, the t test process on patient satisfaction tcount (3.954 )> t table (1.984) or (p = 0.000 <0.05) means the process significantly influence patient satisfaction while at the t test output to client satisfaction tcount (2.064)> t table (1.984) or (p = 0.041 <0.05 ) Means that the output has a significant effect on patient satisfaction. The coefficient of determination (R2) of 0.397 suggesting that the structures, processes and outputs together have influence or can explain the dependent variable is the satisfaction of outpatients at 39.7% while the remaining 60.3% is influenced by other factors not examined. Keywords: health care services quality , Donabedian’s theory, patient’s satisfaction
| Item Type: | Thesis (Skripsi) |
|---|---|
| Uncontrolled Keywords: | Keywords: health care services quality , Donabedian’s theory, patient’s satisfaction |
| Subjects: | R Medicine > R Medicine (General) |
| Divisions: | Fakultas Ilmu Kesehatan > Prodi D4 Analis Kesehatan |
| Depositing User: | Herera Gadys USB |
| Date Deposited: | 23 Feb 2019 02:38 |
| Last Modified: | 23 Feb 2019 02:38 |
| URI: | http://repo.setiabudi.ac.id/id/eprint/467 |
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