Handayani, Dewi (2017) PENGARUH NILAI PELAYANAN DAN KUALITAS PELAYANAN PADA NIAT BEROBAT ULANG YANG DI MEDIASI KEPUASAN PELANGGAN DI RUMAH SAKIT UMUM DAERAH HANAU, KALIMANTAN TENGAH. Skripsi thesis, Universitas Setia Budi Surakarta.
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Abstract
This study aims to investigate the effects of service value and quality on the intention to take follow-up care in Regional Public Hospital (RSUD) of Hanau. This study used questionnaires to collect data. The questionnaires were distributed to 200 respondents of patients in Regional Public Hospital (RSUD) of Hanau. Data were processed using Structural Equation Model (SEM). The research results indicate that: (1) service value influences patient satisfaction significantly and positively, (2) service value gives significant and positive effect on intention to take follow-up care, (3) service quality puts significant and positive effect on patient satisfaction, (4) service quality contributes significantly and positively to the intention to take follow-up care, (5) service value affects significantly and positively on the intention to take follow-up care, and (6) service quality gives significant and positive effect on the intention to take follow-up care mediated by patient satisfaction. Keywords: service value, service quality, patient satisfaction, intention to take follow-up care
| Item Type: | Thesis (Skripsi) |
|---|---|
| Uncontrolled Keywords: | Keywords: service value, service quality, patient satisfaction, intention to take follow-up care |
| Subjects: | R Medicine > R Medicine (General) |
| Divisions: | Fakultas Ilmu Kesehatan > Prodi D4 Analis Kesehatan |
| Depositing User: | Herera Gadys USB |
| Date Deposited: | 23 Feb 2019 02:43 |
| Last Modified: | 23 Feb 2019 02:43 |
| URI: | http://repo.setiabudi.ac.id/id/eprint/488 |
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