EVALUASI KEPUASAN PASIEN RAWAT JALAN TERHADAP KINERJA KUALITAS PELAYANAN KEFARMASIAN DI INSTALASI FARMASI DI UPTD PUSKESMAS PURWANTORO II TAHUN 2021

Vidianingrum, Nadhila Putri (2021) EVALUASI KEPUASAN PASIEN RAWAT JALAN TERHADAP KINERJA KUALITAS PELAYANAN KEFARMASIAN DI INSTALASI FARMASI DI UPTD PUSKESMAS PURWANTORO II TAHUN 2021. Skripsi thesis, Universitas Setia Budi.

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Abstract

Satisfaction is a measure of individual feelings after receiving a service by comparing reality and expectations. Satisfaction in health services can be measured based on 5 dimensions, which are reliability, responsiveness, assurance, empathy, and tangible. This study aimed to determine the patient’s satisfaction with pharmaceutical services at the UPTD Pharmacy Installation of Purwantoro II Wonogiri Health Centre. This study used survey design to collect data by providing the patient’s satisfaction questionnaire. The questionnaire data was processed and being compared between services received and services expected by the patients. Then, the results of processed data were presented in the form of Cartesian diagram. The percentage of patient satisfaction was divided into five categories, dissatisfied <40%, less satisfied 40-50%, quite satisfied 56-75%, satisfied 76-85% and very satisfied 86-100%. The results of the research from 243 respondents showed the percentage of satisfaction on the dimensions of reliability 82.55% means that respondents are satisfied with the dexterity of pharmacists, responsiveness 79.45% means that respondents are satisfied with the responsiveness of pharmacists, assurance 79.42% means that respondents are satisfied with the capabilities of pharmacists, empathy 80.66% means that respondents are satisfied with the service friendliness of pharmacy installation officers and the tangible dimension of 77.84% means that respondents are satisfied with the facilities provided at the pharmacy installation. The results of five dimensions showed an average of 79.98% of patients expressed satisfaction with pharmaceutical services at the UPTD Pharmacy Installation of Purwantoro II Wonogiri Health Center. Keywords: patient’s satisfaction, pharmaceutical services, questionnaire.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	patient’s satisfaction, pharmaceutical services, questionnaire.
Subjects:	R Medicine > RA Public aspects of medicine
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	10 Oct 2022 07:31
Last Modified:	10 Oct 2022 07:31
URI:	http://repo.setiabudi.ac.id/id/eprint/5378

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