ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI RAWAT JALAN PUSKESMAS PRACIMANTORO I WONOGIRI

Mahendro, Unggul Joko (2022) ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI RAWAT JALAN PUSKESMAS PRACIMANTORO I WONOGIRI. Skripsi thesis, Universitas Setia Budi.

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Abstract

The purpose of this study was to see the level of satisfaction of pharmaceutical services at Puskesmas Pracimantoro I Wonogiri based on the servqual dimension, and to knowing the results of the gap analysis of the satisfaction level of outpatients at the Pharmacy Installation of Puskesmas Pracimantoro I Wonogiri from the five dimensions of servqual. This study is an observational prospective descriptive study. Sampling was done by purposive sampling method based on inclusion and exclusion criteria. Sources of research data were taken based on questionnaires distributed to patients who redeemed drugs at the Outpatient Pharmacy Installation of Puskesmas Pracimantoro I Wonogiri which contained five indicators service quality. The results of the study on the level of patient satisfaction with pharmaceutical services using the service quality model at the Puskesmas Pracimantoro I Wonogiri, it was concluded that the level of patient satisfaction with pharmaceutical services using the service quality model showed the results that the tangible dimension was very satisfied (86.62%). very satisfied reliability (88.53%), responsiveness dimension very satisfied (91.85%), assurance dimension very satisfied (89.61%), and empathy dimension very satisfied (92.23%). The value of the gap (gap) shows that the services provided by the Puskesmas have exceeded the community's expectations. Keywords: Puskesmas, pharmaceutical services, servqual, patient satisfaction

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Puskesmas, pharmaceutical services, servqual, patient satisfaction
Subjects:	R Medicine > RA Public aspects of medicine
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	30 Nov 2022 02:47
Last Modified:	30 Nov 2022 02:47
URI:	http://repo.setiabudi.ac.id/id/eprint/5636

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