ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN FARMASI DI PUSKESMAS PURWOSARI SURAKARTAMENGGUNAKAN METODE SERVQUAL

Saraswati, Wahyuningrum Indah (2022) ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN FARMASI DI PUSKESMAS PURWOSARI SURAKARTAMENGGUNAKAN METODE SERVQUAL. Skripsi thesis, Universitas Setia Budi.

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Abstract

Service quality is the level of patient satisfaction with pharmaceutical services from a health center or health service. Pharmacy services at Purwosari Public Health Center Surakarta are one of the service providers who need to get input on the extent of patient satisfaction with the services provided, especially in the pharmaceutical service section. This study aims to (1) determine the level of patient satisfaction at the Pharmacy Installation of Purwosari Public Health Center Surakarta based on the Servqual dimension. (2) Knowing of the five dimensions of servqual, which one has the highest GAP. The research method used is an analytic observational study with a cross-sectional design. Sampling was done by systematic random sampling method with a sample of 100 respondents. Collecting data in the form of quantitative data from the servqual questionnaire. The level of patient satisfaction with pharmaceutical services at Puskesmas Purwosari Surakarta obtained tangible percentage (physical evidence) of 82.00% (very satisfied), reliability (reliability) of 84.25% (very satisfied), responsiveness (responsiveness) of 83.00 % (very satisfied), assurance (guarantee) of 83.33%, and empathy (empathy) of 83.50%, and the average level of satisfaction is 83.22% and is included in the satisfied category. Keywords: satisfaction level, pharmaceutical service, puskesmas, servqual

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	satisfaction level, pharmaceutical service, puskesmas, servqual
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	30 Nov 2022 02:47
Last Modified:	30 Nov 2022 02:47
URI:	http://repo.setiabudi.ac.id/id/eprint/5642

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