ANALISIS TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN BIDANG KEFARMASIAN DI PUSKESMAS SIBELA SURAKARTA PERIODE MARET TAHUN 2022

Arifin, Mahfudh Fauzi Syihabudin Zainul (2022) ANALISIS TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN BIDANG KEFARMASIAN DI PUSKESMAS SIBELA SURAKARTA PERIODE MARET TAHUN 2022. Skripsi thesis, Universitas Setia Budi.

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Abstract

Patient satisfaction is an individual feeling that is felt after the individual compares the quality provided by the service with what is obtained and the services desired, needed and expected. This study aims to determine the level of patient satisfaction with pharmaceutical services at the Sibela Health Center and to determine the level of patient satisfaction and the dimensions with the highest level of satisfaction with pharmaceutical services at the Sibela Health Center installation. The type of research is used an observational study with a crosssectional design. Sampling was carried out by accidental sampling method with a total sample of 100 respondents. The data obtained was calculated using the servqual method. This research was carried out by distributing questionnaires containing five indicators, namely reliability, responsiveness, assurance, empathy, and tangible. The results of this study indicate that patient satisfaction with pharmaceutical services gets gap scores, namely dimensions of responsiveness, assurance, emphaty get gap values (0.63), (0.29), (0.73) are declared satisfied, dimensions of physical facilities and reliability dimensions get gaps (-0.74) and (-0.7) were declared dissatisfied. The gap value obtained in pharmaceutical services from the five dimensions of (0.21) is stated meant satisfied. Keywords: level of satisfaction, pharmacy services, Sibela Health Center

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	level of satisfaction, pharmacy services, Sibela Health Center
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	12 Apr 2023 01:56
Last Modified:	12 Apr 2023 01:56
URI:	http://repo.setiabudi.ac.id/id/eprint/5849

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