ANALISIS KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI PUSKESMAS PURWANTORO 1

Alfaris, Muhammad Ikhwanudin (2022) ANALISIS KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI PUSKESMAS PURWANTORO 1. Skripsi thesis, Universitas Setia Budi.

	Text ABSTRAK.pdf Download (10kB)
	Text BAB I.pdf Download (669kB)
	Text BAB II.pdf Restricted to Repository staff only Download (130kB) | Request a copy
	Text BAB III.pdf Restricted to Repository staff only Download (132kB) | Request a copy
	Text BAB IV.pdf Restricted to Repository staff only Download (379kB) | Request a copy
	Text BAB V.pdf Restricted to Repository staff only Download (9kB) | Request a copy
	Text DAFTAR PUSTAKA.pdf Download (116kB)
	Text LAMPIRAN.pdf Download (4MB)
	Text form pernyataan publikasi alfaris-0.pdf Download (245kB)
	Text muhamad suket 9 mei.pdf Download (27kB)

Abstract

Patient satisfaction in a health service is very important to pay attention to because it can describe the quality of service in a health place. Pharmaceutical services at puskesmas certainly always intersect with the community in practice in the field. The purpose of this study is to determine the level of patient satisfaction with pharmaceutical services at the purwantoro 1 health center from the aspects of the dimensions of realibility (reliability), responsiveness (responsiveness), tangible (direct evidence), assurance (guarantee), and empathy (concern). This study used the SERVQUAL method using dimensions from Parasuraman et al. (1990). The data analysis of this study is univariate, the data produced are the expectation score and the reality score of the pharmaceutical service of the purwantoro health center 1 which has been measured using a likert scale. The results of patient satisfaction analysts for pharmaceutical services at the Purwantoro 1 Health Center based on the dimensions of realibility, responsiveness, tangible, assurance, and empathy obtained results in the satisfied category, with percentages of 82%, 79.7%, 79.05%, 79.5% and 79.4%, respectively, the highest gap analysis value, namely the Assurance dimension of (0.11) at the Purwantoro 1 Health Center. Keywords: Patient Satisfaction, Puskesmas, Pharmaceuticals.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Patient Satisfaction, Puskesmas, Pharmaceuticals.
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	03 Jul 2023 04:29
Last Modified:	03 Jul 2023 04:29
URI:	http://repo.setiabudi.ac.id/id/eprint/5954

Actions (login required)

View Item