EVALUASI TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN OBAT DI APOTEK BERKAH SANTOSA KECAMATAN WONOSARI KABUPATEN KLATEN

Yulitasari, Riska (2023) EVALUASI TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN OBAT DI APOTEK BERKAH SANTOSA KECAMATAN WONOSARI KABUPATEN KLATEN. Skripsi thesis, Universitas Setia Budi.

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Abstract

The impact of patient satisfaction on drug services is the desire to repurchase at the pharmacy so that it becomes one of the main goals that needs to be assessed in servce. There are five aspects of satisfaction namely tangible, reliability, responsiveness, assurance and emphaty. This research was conducted to know patient satisfaction with drug services in pharmacies and know the quality of drugservice in pharmacies on the five dimensions. This type of research is deskriptive in nature and collect data prospectively by providing a quistionnaire that must be filled in by the patient. This study was conducted at Berkah Santosa Pharmacy Wonosari Sub district Klaten District with total sample of 70 people. Initial testing is a test of validity and reliability. The scale range used is from 1 to 4. The result showed that patients were very satisfied with the quaity of drug service at Berkah Santosa Pharmacy and the level of patient satifaction based on aspects tangible of 80,37%, reliability aspects of 83,04%, responsiveness aspect of 85,54%, assurance aspects of 84,47% and empathy aspects of 82,32%. Key words : patient satisfaction, service quality, Berkah Santosa Pharmacy

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: patient satisfaction, service quality, Berkah Santosa Pharmacy
Subjects: R Medicine > R Medicine (General)
Divisions: Fakultas Farmasi > Prodi S1 Farmasi
Depositing User: Tifany Nur Arfiana
Date Deposited: 03 Jul 2023 04:29
Last Modified: 03 Jul 2023 04:29
URI: http://repo.setiabudi.ac.id/id/eprint/5959

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