Onim, Esterlita Farida Habiba (2017) EVALUASI PELAYANAN KEFARMASIAN DENGAN DIMENSI WAKTU TUNGGU OBAT TERHADAP KEPUASAN PASIEN RAWAT JALAN DI IFRS ASY-SYIFA SAMBI BOYOLALI TAHUN 2016. Karya Tulis Ilmiah thesis, Universitas Setia Budi Surakarta.
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Abstract
Pharmacuetical services should reflect the quality of high quality Pharmacuetical services, through pharmacuetical care how good hospital. The quality of pharmaceutical care in a hospital pharmacy can be seen from the efficiency and effectivenes of service and patient satisfaction. This study aimed to evaluate the quality of pharmacuetical services with the waiting time dimension drug about the level of patient satisfaction. This research was conducted in IFRS Asy-Syifa Sambi Boyolali using non probability sampling technique with purposive sampling, where the study questionnaire by taking a sample of 345 respondents and the data of wait time drug and mixed drug services so much as 345 data. Evaluatoin of the pharmacuetical service with the wait time dimension drug to the level of out patient satisfaction using standard pharmacuetical services in RSU asy-syifa sambi Boyolali. Based on the results we concluded that pharmacuetical services with the wait time dimension drug that 23,21 minutes menit ≤ 30 minutes and the wait time dimension mixed drugnamely 58,15 minutes ≤ 60 minutes in accordance with the standards of pharmacuetical services in RSU asy-syifa sambi Boyolali. As for the evaluation pharmacuetical services with the waiting time dimension drug and mixed drug services gave a sense of satisfaction of 79,39% ≥ 80% in accordance with the standards issued by the Minister of health number 129 of 2008. Keywords: pharmaceutical services, wait time drug services, level satisfaction
| Item Type: | Thesis (Karya Tulis Ilmiah) |
|---|---|
| Uncontrolled Keywords: | pharmaceutical services, wait time drug services, level satisfaction |
| Subjects: | R Medicine > R Medicine (General) |
| Divisions: | Fakultas Farmasi > Prodi D3 Farmasi |
| Depositing User: | Rohma Tri Wardani |
| Date Deposited: | 23 Feb 2019 03:19 |
| Last Modified: | 23 Feb 2019 03:19 |
| URI: | http://repo.setiabudi.ac.id/id/eprint/607 |
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