ANALISIS PENGARUH PELAYANAN LABORATORIUM PATOLOGI KLINIK TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RSUD ARJAWINANGUN CIREBON

UBAEDILLAH, MUHAMMAD IBNU (2014) ANALISIS PENGARUH PELAYANAN LABORATORIUM PATOLOGI KLINIK TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RSUD ARJAWINANGUN CIREBON. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

One of the quality standards of hospital clinical laboratory services is the availability of human resources with sufficient number of qualified personnel and in accordance with the type of clinical laboratory services available. Related to the quality of health laboratory services, there are three variables that can be used to measure quality, namely: the waiting time results of laboratory services, implementing ekspertisi laboratory results, the absence of errors submission of laboratory test results. Methods of data analysis used in this study is the analysis of the data presented in the form of qualitative data (questionnaire) that was given (scoring), then test the validity and reliabelitas, simple linear regression and multiple linear regression. The results of the analysis in partial waiting time results of laboratory services and lack of submission errors laboratory results with significance 0.000 <0.05 means the effect on patient satisfaction. Ekspertisi implementing variable results of laboratory tests with significance 0.286> 0.05 means no effect on patient satisfaction. Proven effect simultaneously with significance 0.000 <0.05 on patient satisfaction in hospital laboratories Arjawinangun. Patient satisfaction in hospitals Arjawinangun Cirebon can be explained by the wait time results of laboratory services, implementing ekspertisi laboratory test results and the absence of laboratory results delivery error of 45.5%. Keywords: care, patient satisfaction, hospitals Arjawinangun

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	care, patient satisfaction, hospitals Arjawinangun
Subjects:	B Philosophy. Psychology. Religion > B Philosophy (General) L Education > L Education (General) R Medicine > R Medicine (General)
Divisions:	Fakultas Ilmu Kesehatan > Prodi D4 Analis Kesehatan
Depositing User:	magdalena kartika ningsih
Date Deposited:	21 Feb 2020 03:24
Last Modified:	21 Feb 2020 03:24
URI:	http://repo.setiabudi.ac.id/id/eprint/2659

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