TINGKAT KEPUASAN PASIEN TERHADAP KINERJA PELAYANAN KEFARMASIAN DI RUANG OBAT PUSKESMAS KLIRONG II KEBUMEN BULAN MEI TAHUN 2019

Damayanti, Irma (2019) TINGKAT KEPUASAN PASIEN TERHADAP KINERJA PELAYANAN KEFARMASIAN DI RUANG OBAT PUSKESMAS KLIRONG II KEBUMEN BULAN MEI TAHUN 2019. Karya Tulis Ilmiah thesis, Universitas Setia Budi.

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Abstract

The performance of pharmacy services at the puskesmas has an important role in improving the quality of health services for the community that prioritizes patient satisfaction. The pharmacy services felt by patients included 4 dimensions, namely facilities and infrastructure, KIE, speed of service, and friendliness of officers. This study aims to determine the level of patient satisfaction with the performance of pharmacy services in the Drug Room of the Puskesmas Klirong II Kebumen on May 2019 in each dimension and each of its elements. This research is a descriptive study with data collection using a questionnaire, with the number of respondents 100 patients. Analysis of data refers to Permenpan RB Number 14 of 2017 concerning Guidelines for Preparing the Public Satisfaction Survey for Public Service Providers. The results showed, the level of patient satisfaction on the performance of each dimension of pharmaceutical services in the Klirong II Health Center Kebumen is in the dimensions of the infrastructure of patients not satisfied, on the IEC dimension of patients satisfied, on the dimensions of speed of service of patients less satisfied, on the dimensions of speed of patient service very satisfied The level of patient satisfaction with the performance of each element is in element 1, patients are not satisfied, element 2 patients are not satisfied, element 3 patients are satisfied, element 4 patients are satisfied, element 5 patients are satisfied, element 6, patients are satisfied, element 7 patients are less satisfied, element 8 patients were satisfied, element 9 patients were very satisfied, element 10, patients were very satisfied. ____________________________________________________ Keywords: level of patient satisfaction, pharmacy service performance, health center.

Item Type:	Thesis (Karya Tulis Ilmiah)
Uncontrolled Keywords:	level of patient satisfaction, pharmacy service performance, health center.
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Prodi D3 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	20 Nov 2019 03:24
Last Modified:	20 Nov 2019 03:24
URI:	http://repo.setiabudi.ac.id/id/eprint/3928

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