EVALUASI PELAKSANAAN STANDAR PELAYANAN MINIMAL (SPM) RUMAH SAKIT BIDANG FARMASI PADA PASIEN RAWAT JALAN DI INSTALASI FARMASI RSUD ULIN BANJARMASIN TAHUN 2019

Putri, Natalis Dwi Diana (2019) EVALUASI PELAKSANAAN STANDAR PELAYANAN MINIMAL (SPM) RUMAH SAKIT BIDANG FARMASI PADA PASIEN RAWAT JALAN DI INSTALASI FARMASI RSUD ULIN BANJARMASIN TAHUN 2019. Skripsi thesis, Universitas Setia Budi.

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Abstract

Hospital Minimum Service Standards (SPM) are provisions for hospitals issued by the Minister of Health of the Republic of Indonesia as a government effort to guarantee the quality of hospital services. This study aims to determine the length of waiting time for finished drug services, the length of time waiting for concocted drug services, the percentage of no medication errors, the percentage of customer satisfaction and the availability of formulary in the General Depot of Ulin Hospital Banjarmasin on March 28 - April 9, 2019. This study is a non-experimental study with a descriptive design using Cross sectional. The data used are primary data and secondary data. Primary data were obtained directly from respondents through questionnaires and secondary data obtained from literature or other library sources. Data obtained as many as 90 samples that met the inclusion criteria then the data was evaluated using the Minimum Service Standards of the Hospital of the Minister of Health of the Republic of Indonesia in 2012. Based on the results of the study, the waiting time for finished drug service is 9,21 minutes, the length of waiting time for concoction drugs is 21,65 minutes, the percentage of the absence of medication errors is 100%, the percentage of customer satisfaction is 94,13% and the availability of hospital formulary but has not been renewed. The conclusion of this study is that the indicator of formulary availability is not in accordance with the Minimum Service Standards of the Hospital of the Minister of Health of the Republic of Indonesia in 2012. Keywords: evaluation, customer satisfaction, minimum service standards

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	evaluation, customer satisfaction, minimum service standards
Subjects:	R Medicine > RA Public aspects of medicine
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	20 Jan 2020 04:27
Last Modified:	20 Jan 2020 04:27
URI:	http://repo.setiabudi.ac.id/id/eprint/4052

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