TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI PUSKESMAS PUNGGUR KUBU RAYA KALIMANTAN BARAT TAHUN 2020

Humairah, Citra (2020) TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI PUSKESMAS PUNGGUR KUBU RAYA KALIMANTAN BARAT TAHUN 2020. Skripsi thesis, Universitas Setia Budi.

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Abstract

Satisfaction is a measure of how someone feels after using a product or service and compares the reality and expectations. Satisfaction in health services can be measured based on 5 dimensions, namely reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy), tangible (appearance). The purpose of this study to determine patient satisfaction with pharmaceutical services at the pharmacy installation at Public Healt Center Punggur Kubu Raya West Kalimantan. This study used a survey design by giving the patient satisfaction questionnaire. The questionnaire data is processed and then compared between the services the patient receives and the services expected by the patient, after which the results of data processing are presented in the form of a Cartesian diagram.Percentage of patient satisfaction divided into dissatisfied <40%, less satisfied 40-50%, quite satisfied 56-67%, satisfied 76-85%, very satisfied 86-100%. The results of 315 respondents showed the percentage of satisfaction in the dimensions of reliability 81,59%, responsiveness 77,68%, assurance 79,42%, emphaty 79,31%. tangible 78,99%, the results above obtained an average percentage of the five dimensions of 79,42% with satisfied category. Keywords: patient satisfaction, pharmacy services, questionnaire.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	patient satisfaction, pharmacy services, questionnaire.
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	21 Jul 2022 03:58
Last Modified:	21 Jul 2022 03:58
URI:	http://repo.setiabudi.ac.id/id/eprint/4949

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