ANALISIS KUALITAS PELAYANAN DAN INFORMASI OBAT TERHADAP KEPUASAN PASIEN RAWAT JALAN INSTALASI FARMASI PUSKESMAS COLOMADU II KARANGANYAR TAHUN 2021

Saidah, Saidah (2021) ANALISIS KUALITAS PELAYANAN DAN INFORMASI OBAT TERHADAP KEPUASAN PASIEN RAWAT JALAN INSTALASI FARMASI PUSKESMAS COLOMADU II KARANGANYAR TAHUN 2021. Skripsi thesis, Universitas Setia Budi.

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Abstract

Complete drug information services are indispensable especially for outpatients as it helps the success of therapy. Good service affects patient satisfaction. Patient satisfaction can be measured based on 5 dimensions, means Reliability, Responsiveness, Empathy, Tangible, and Assurance.The purpose of this study is to know the level of patient satisfaction to the service and drug information on 5 dimensions of satisfaction, as well as to know the comparison between reality and patient expectations for services and drug information reviewed using Kartesius diagrams at the Pharmaceutical Installation of Puskesmas Colomadu II Karanganyar in 2021. This research is descriptive research with purposive sampling techniques. The sample size is calculated using the Isaac Michael formula. Data analysis uses servqual method to manage patient satisfaction level of drug service and information. The comparison between reality and the patient's expectations for drug services and information is known through Kartesius diagrams. The results of reliability study 87.65% very satisfied, responsiveness 87.81% very satisfied, empathy 89.69% very satisfied, tangible percentage 88.59% very satisfied, assurance 87.52% very satisfied. The results of the kartesius diagram show the patient's expectations for the cleanliness and comfort of the waiting room are so high. officer's speed when serving patients is not as expected so it must be improved. Keywords: drug service and information, satisfaction, puskesmas.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	drug service and information, satisfaction, puskesmas.
Subjects:	R Medicine > RS Pharmacy and materia medica
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	05 Aug 2022 01:36
Last Modified:	05 Aug 2022 01:36
URI:	http://repo.setiabudi.ac.id/id/eprint/5039

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