Romadhoni, Desi (2021) STUDI LITERATUR TINGKAT KEPUASAN PELAYANAN INFORMASI OBAT PADA PASIEN RAWAT JALAN DI INSTALASI FARMASI PUSKESMAS. Karya Tulis Ilmiah thesis, Universitas Setia Budi.
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Abstract
Patient satisfaction is a subjective value to the quality of services provided. If a patient is satisfied with the value provided by the service, it is very likely to become a customer for a long time. Drug information services must be correct, clear, easy to understand, accurate, unbiased, ethical, wise and up-to-date, which is very necessary in the rational use of drugs by patients. The purpose of this study is to determine the level of satisfaction of outpatients seen from the dimensions of reliability, responsiveness, assurance, empathy, and tangible. This research is a research in the form of a literature review using a stemmatic literature review method, the sample used is a journal that meets the inclusion criteria obtained through the Google Scholar and Science Direct website. The sample used is 10 journals. The results of this journal review study indicate that the average percentage level of satisfaction with drug information services for outpatients at the Health center is very satisfied (50,64%), satisfied (72,41%), quite satisfied (57,6%), less satisfied (13,66%), dissatisfied (0,8%). The reliability dimension is very satisfied (43,22%), satisfied (71,79%), quite satisfied (16%), less satisfied (34,23%), dissatisfied (12,64%). The assurance dimension is very satisfied (50,09%), satisfied (73,11%), quite satisfied (58%), less satisfied (13,58%), dissatisfied (4,76%). The dimensions of concern are very satisfied (54,34%), satisfied (70,28%), quite satisfied (57,6%), less satisfied (11,72%), dissatisfied (0,76%). The dimensions of physical evidence are very satisfied (35,80%), satisfied (68,28 %), quite satisfied (58%), less satisfied (25,6%), dissatisfied (26,69). Keyword : satisfaction level, patient satisfaction level, health center
| Item Type: | Thesis (Karya Tulis Ilmiah) |
|---|---|
| Uncontrolled Keywords: | satisfaction level, patient satisfaction level, health center |
| Subjects: | R Medicine > RA Public aspects of medicine |
| Divisions: | Fakultas Farmasi > Prodi D3 Farmasi |
| Depositing User: | Tifany Nur Arfiana |
| Date Deposited: | 15 Aug 2022 06:51 |
| Last Modified: | 15 Aug 2022 06:51 |
| URI: | http://repo.setiabudi.ac.id/id/eprint/5112 |
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