ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI UPTD PUSKESMAS SLOGOHIMO TAHUN 2022

Nugroho, Agung Setyo (2022) ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI UPTD PUSKESMAS SLOGOHIMO TAHUN 2022. Skripsi thesis, Universitas Setia Budi.

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Abstract

The quality of pharmaceutical services plays an important role in the implementation of health at the Puskesmas. A low level of patient satisfaction can be used as a basis for evaluating to improve service quality, with the hope that the quality of services provided will increase so that the highest level of public health is realized. The purpose of the study was to determine the characteristics of pharmaceutical patients at the UPTD Puskesmas Slogohimo in 2022 and to determine the level of patient satisfaction with pharmaceutical services at the UPTD Puskesmas Slogohimo in 2022. This research is a quantitative descriptive study with a sampling technique using purposive sampling, sample in this study of 90 patients. Data analysis carried out includes validity test, reliability test, descriptive analysis. The demographic characteristics of pharmaceutical patients at the UPTD Puskesmas Slogohimo, in the study, the most were at the age of 28-38 years with female gender and high school education level. The level of patient satisfaction with pharmaceutical services at UPTD Puskesmas Slogohimo based on five components or indicators of the satisfaction variable obtained 85,96% results and that patients at UPTD Puskesmas Slogohimo in 2022 were very satisfied with the reliability, responsiveness, empathy, tangibles, guarantees provided by pharmaceutical officers towards the patient. Keywords: Patient Satisfaction, Pharmaceutical Services, Public Health Center

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Patient Satisfaction, Pharmaceutical Services, Public Health Center
Subjects:	R Medicine > RA Public aspects of medicine
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	09 Nov 2022 07:10
Last Modified:	09 Nov 2022 07:10
URI:	http://repo.setiabudi.ac.id/id/eprint/5410

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