Syahab, Alif (2022) ANALISIS KEPUASAN PELANGGAN TERHADAP PELAYANAN OBAT DI APOTEK TOHUDAN KARANGANYAR PADA MASA PANDEMI COVID-19 TAHUN 2022. Skripsi thesis, Universitas Setia Budi.
![[img]](http://repo.setiabudi.ac.id/style/images/fileicons/text.png) |
Text
intisari abstract.pdf Download (98kB) |
|
Text
cover - bab 1.pdf Download (1MB) |
|
Text
bab 2.pdf Restricted to Repository staff only Download (418kB) | Request a copy |
|
Text
bab 3.pdf Restricted to Repository staff only Download (366kB) | Request a copy |
|
Text
bab 4.pdf Restricted to Repository staff only Download (465kB) | Request a copy |
|
Text
bab 5.pdf Restricted to Repository staff only Download (95kB) | Request a copy |
|
Text
daftar pustaka.pdf Download (236kB) |
|
Text
lampiran.pdf Download (948kB) |
|
Text
form pernyataan publikasi - Alif Syahab 24185476A.pdf Download (143kB) |
|
Text
surat keterangan_Alif Syahab_24185476A.pdf Download (22kB) |
Abstract
The corona virus is a virus that causes the flu that has the property of transmitting from human animals. This outbreak was reported at the end of December 2019, the pandemic period had an impact on all aspects of pharmaceutical services in pharmacies, people became afraid to consult because of the uncontrolled corona virus. This study aims to determine the level of patient satisfaction and which dimensions are the highest for drug services at Tohudan Pharmacy during the Covid-19 pandemic. This research method is descriptive evaluative, using a serqual questionnaire to see gaps (compare) expectations and reality. The data obtained is primary data, namely 100 respondents from a population of 1500 patients carried out at the Tohudan Karanganyar Pharmacy during the Covid-19 pandemic. The results of the analysis of customer satisfaction research data on drug services at Tohudan Pharmacy based on 5 dimensions of reliability, responsiveness, emphaty, assurance, and tangible are included in the very satisfied category, the percentages of each of which are 84.52%, 80.88%, 86.08%, 85.64% and 83.28%, the highest gap analysis value is the responsiveness dimension with results (-0.58). Keywords: Pharmacy, customer satisfaction, Covid-19 pandemic.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Uncontrolled Keywords: | Pharmacy, customer satisfaction, Covid-19 pandemic. |
| Subjects: | R Medicine > RS Pharmacy and materia medica |
| Divisions: | Fakultas Farmasi > Prodi S1 Farmasi |
| Depositing User: | Tifany Nur Arfiana |
| Date Deposited: | 09 Nov 2022 07:10 |
| Last Modified: | 09 Nov 2022 07:10 |
| URI: | http://repo.setiabudi.ac.id/id/eprint/5412 |
Actions (login required)
 |
View Item |
