TINGKAT KEPUASAN PROGAM RUJUK BALIK (PRB) TERHADAP LAYANAN KEFARMASIAN DI APOTEK GAMA KABUPATEN BOYOLALI TAHUN 2022

Haidar, Muhammad Ghani (2023) TINGKAT KEPUASAN PROGAM RUJUK BALIK (PRB) TERHADAP LAYANAN KEFARMASIAN DI APOTEK GAMA KABUPATEN BOYOLALI TAHUN 2022. Skripsi thesis, Universitas Setia Budi.

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Abstract

MUH. GHANI H., 2022, THE LEVEL OF SATISFACTION OF PATIENTS OF THE REFERRAL PROGRAM (PRB) FOR PHARMACEUTICAL SERVICES AT THE GAMA PHARMACY, BOYOLALI REGENCY IN 2022, THESIS, FACULTY OF PHARMACY, UNIVERSITY OF SETIA BUDI, SURAKARTA. Pharmaceutical services are services that are responsible to patients related to pharmaceutical preparations (drugs / medical devices) intended to achieve definite results to improve the quality of life of patients. In the scope of pharmacy pharmaceutical services, patient satisfaction is a feeling of pleasure that arises in a person after receiving services received or experienced directly. The purpose of this study is to find out the patient satisfaction of participants of the Rujuk Balik Program (PRB) to pharmaceutical services at Gama Pharmacy in Boyolali Regency in 2022 viewed from tangible dimensions, reliability, responsiveness, assurance, emphaty. In this study, purposive sampling method was carried out by giving questionnaires to PRB patients who took drugs at Gama Pharmacy boyolali regency. The data is taken by sharing the questionnaire then with a scoring analysis which is then calculated using the formula. The results of a study on the level of patient satisfaction of the participants of the Referral Program (PRB) conducted at the Gama Pharmacy, Boyolali Regency, showed that the emphaty dimension had the highest result, namely 76.93%, while the dimension that had the lowest value was reliability with a value of 66.48%.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Pharmaceutical services, patient satisfaction, referral programs, pharmacies.Pelayanan kefarmasian, kepuasan pasien, program rujuk balik, apotek.
Subjects:	H Social Sciences > H Social Sciences (General) Q Science > Q Science (General)
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	USB
Date Deposited:	08 Oct 2024 08:52
Last Modified:	08 Oct 2024 08:56
URI:	http://repo.setiabudi.ac.id/id/eprint/6419

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