PENGARUH PELAYANAN KEFARMASIAN TERHADAP KEPUASAN PASIEN DI APOTEK ARI FARMA DAN APOTEK NAYLA FARMA KABUPATEN SRAGEN TAHUN 2018

KUSTIAH, Risa (2018) PENGARUH PELAYANAN KEFARMASIAN TERHADAP KEPUASAN PASIEN DI APOTEK ARI FARMA DAN APOTEK NAYLA FARMA KABUPATEN SRAGEN TAHUN 2018. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

Patient satisfaction level is one of the indicators in measuring the success of pharmaceutical services in Pharmacy. Patient will be satisfied if the health services performance provided is convenient to patient expectation. This study aims to determine the effect of service quality dimensions on patient satisfaction and know the percentage of satisfaction factors in Apotek Ari Farma and Apotek Nayla Farma Sragen regency based on the dimension of quality of pharmaceutical service. This was non-experimental research with descriptive design (survey research). The population was all patients who gain pharmaceutical services at Ari Farma Pharmacy and Nayla Farma Pharmacy. The sampling was based on inclusion and exclusion criteria. The data were obtained by applying research instrument in form of questionnaire then analyzed by applying basic assumption analysis including normality test, linearity test, simple linear regression analysis, determination analysis, and gap analysis. Total of respondents from Ari Farma Pharmacy were 164 respondents and from Nayla Farma Pharmacy were 125 respondents. The result of research shows that pharmacy of Ari Farma tangible and reliability have no effect on patient satisfaction and responsiveness, assurance and empathy have an effect on patient satisfaction while pharmacy Nayla Farma dimension tangible, reliability, and assurance have no effect to patient satisfaction and dimension of responsiveness and empathy have an effect on satisfaction patient. The percentage of patient satisfaction on pharmacy service in Apotek Ari Farma is 49,2% and in Apotek Nayla Farma 40%. Keywords: Patient Satisfaction, Pharmaceutical Services, Pharmacy

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Patient Satisfaction, Pharmaceutical Services, Pharmacy
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	25 Feb 2019 03:26
Last Modified:	25 Feb 2019 03:26
URI:	http://repo.setiabudi.ac.id/id/eprint/1144

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