PENGARUH KUALITAS PELAYANAN FARMASI TERHADAP KEPUASAN PASIEN PUSKESMAS BANYUANYAR TAHUN 2018

Yudiastono, Tatag (2018) PENGARUH KUALITAS PELAYANAN FARMASI TERHADAP KEPUASAN PASIEN PUSKESMAS BANYUANYAR TAHUN 2018. Karya Tulis Ilmiah thesis, Universitas Setia Budi Surakarta.

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Abstract

Understanding or definition of quality can be different meaning for everyone, because the quality has many criteria and very dependent on the context. Objectively the quality according to Juran (Yamit, 1996) is a special standard in its performance, its constraints, its ease of maintenance and its characteristics can be measured. Goestch Dvis (2005) makes the definition of a broader range of qualities, that is, quality is a dynamic condition that satisfies or exceeds hope. The method used in this research is purposive sampling method. The type of data collected is obtained from patient or patient's family by using questionnaire. From the results of this study can be concluded that the service Puskesmas Banyuanyar and pharmacy is in accordance with patient expectations. Quality of service affects patient satisfaction. Keywords: Quality of Purposive Sampling Satisfaction, Puskesmas.

Item Type:	Thesis (Karya Tulis Ilmiah)
Uncontrolled Keywords:	Quality of Purposive Sampling Satisfaction, Puskesmas.
Subjects:	R Medicine > RS Pharmacy and materia medica
Divisions:	Fakultas Farmasi > Prodi D3 Farmasi
Depositing User:	B Supri Yadi
Date Deposited:	20 Feb 2020 03:26
Last Modified:	20 Feb 2020 03:26
URI:	http://repo.setiabudi.ac.id/id/eprint/2562

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