PENGARUH KUALITAS PELAYANAN LABORATORIUM KESEHATAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT BRAYAT MINULYA SURAKARTA

KUSUMANINGRUM, APRILIA (2013) PENGARUH KUALITAS PELAYANAN LABORATORIUM KESEHATAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT BRAYAT MINULYA SURAKARTA. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

Health is a basic need for society; by increasing standard life of society, it also increase society need for health quality. It forces health service provider as hospital to improve more service quality, it is not only for treatment service but also preventive service to improve quality life and give satisfaction to patients. This research aims to identify the effect of service quality (capability, responsive, guarantee, emphatic and physical evidence) towards patient satisfaction. This research is conducted Brayat Minulyo Hospital of Surakarta. The technique of deciding samples is purposive sampling with 181 patients. The data analysis’s technique is statistic model with computerization program SPSS version 17 for windows release. The data is analyzed by using hypothesis testing including linearity test (simple and multiple linier regressions), F test and T test, which is required instrument test and basic or classical assumption test. T test partially on the quality of laboratory services, namely: reliability, responsiveness, assurance, empathy and influence, while tangibles no effect on patient satisfaction in hospital outpatient Brayat Minulyo Surakarta. At simultaneous F test shows the effect of the dimensions of quality laboratory services (reliability, responsiveness, assurance, empathy, tangibles) with patient satisfaction in hospital outpatient Brayat Minulyo Surakarta. The amount of patient satisfaction in hospital outpatient Brayat Minulyo Surakarta which can be explained by kulaitas laboratory services based on the dimensions: reliability, responsiveness, assurance, empathy, tangibles, is 76.70%. Keywords: Laboratory Services, Patient Satisfaction.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Laboratory Services, Patient Satisfaction.
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Ilmu Kesehatan > Prodi D4 Analis Kesehatan
Depositing User:	B Supri Yadi
Date Deposited:	20 Feb 2020 03:27
Last Modified:	20 Feb 2020 03:27
URI:	http://repo.setiabudi.ac.id/id/eprint/2600

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