Yuhana, Umri (2013) ANALISIS KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH (Studi pada Bank BRI Kantor Unit Kuwu Cabang Purwodadi. Skripsi thesis, Universitas Setia Budi Surakarta.
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Abstract
This Research aim to to know influence of[is quality of service, satisfaction [of] [cutomer/ client], and [cutomer/ client] value to Bank People Indonesia Unit Kuwu service. this Data Research [is] collected from 100 [cutomer/ client] using Bank People Indonesia Unit Kuwu in last three months. intake [of] Sampel in this research use purposive technique and sampling convenience. Analysis which [is] used in this research cover validity test, test reliabillitas, and examination [of] hypothesis covering t test, test f. Result of analysis obtained that Reliabelity variable ( X1) have regresi coefficient equal to 0,356 t value [count/calculate] equal to 2,643 with signifikansi storey;level 0,018 (< 0.05). Responsiveness ( X2) have regresi coefficient equal to 0,265 t value [count/calculate] equal to 2,395 with signifikansi storey;level 0,029 (< 0.05). Empathy ( X3) have regresi coefficient equal to 0,360 t hitung value equal to 2,671 with signifikansi storey;level 0,017 (< 0.05). Assurance ( X4) have regresi coefficient equal to 0,387 t value [count/calculate] equal to 2,882 with signifikansi storey;level 0,012 (< 0.05). Tangibel ( X5) have regresi coefficient equal to 0,705 t value [count/calculate] equal to 10,013 with signifikansi storey;level 0,000 (< 0.05). From entire/all variable indicate that ( X1, X2, X3, X4 And X5) having an effect on positive to satisfaction [of] client ( Y) can be accepted. Value Adjusted R square obtained equal to 0,539. Matter this means that 53,9% satisfaction [of] client ( Y) can be explained by Reliabelity variable ( X1), Responsiveness ( X2), Empathy ( X3), Assurance ( X4), and Tangibel ( X5). While 46,1 % can be explained by other causes Keyword : Quality Of Service Have An Effect On Positive To Satisfaction [of] Client
| Item Type: | Thesis (Skripsi) |
|---|---|
| Uncontrolled Keywords: | Quality Of Service Have An Effect On Positive To Satisfaction [of] Client |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Fakultas Ekonomi > Prodi S1 Manajemen |
| Depositing User: | B Supri Yadi |
| Date Deposited: | 20 Feb 2020 04:19 |
| Last Modified: | 20 Feb 2020 04:19 |
| URI: | http://repo.setiabudi.ac.id/id/eprint/2693 |
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