EFEK MODERASI KARAKTERISTIK PENDIDIKAN DAN PEKERJAAN DALAM PEMBENTUKAN KEPUASAN PASIEN YANG DIPENGARUHI OLEH PERSEPSI INOVASI (Studi Kasus “Manager on Duty” Puskesmas Masaran I Kabupaten Sragen)

Endriyati, Endriyati (2017) EFEK MODERASI KARAKTERISTIK PENDIDIKAN DAN PEKERJAAN DALAM PEMBENTUKAN KEPUASAN PASIEN YANG DIPENGARUHI OLEH PERSEPSI INOVASI (Studi Kasus “Manager on Duty” Puskesmas Masaran I Kabupaten Sragen). Skripsi thesis, Universitas Setia Budi Surakarta.

[img] Text
INTISARI_ABSTRACT.pdf
Download (201kB)
[img] Text
TUGAS AKHIR ENDRIYATI _09160541N.pdf
Download (4MB)

Abstract

Study on patient’s satisfaction is an important issue in healthcare services. Patient satisfaction is defined as the level of one’s feelings after comparing the perceived results with expectations. This study aims at examining the implementation of innovation by Masaran I Public Health Center (Puskesmas) in Sragen Regency. In the application of Manager on Duty to improve patient’s satisfaction with characteristics of education and occupation as moderator. This study uses survey method of outpatient at Masaran I Public Health Center (Puskesmas) in Sragen Regency. A total of 150 respondents were selected. Regression analysis using moderating variable was applied to evaluate. Testing was done using SPSS version 21.0 for windows program. The research results show that all hypotheses are supported. It implied that perception on innovation influences patients’ satisfaction. Characteristics of education and occupation also trigger innovation perception on patient’s satisfaction. Keywords: Perception on healthcare service innovation, characteristics of education and occupation, patient’s satisfaction.

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: Keywords: Perception on healthcare service innovation, characteristics of education and occupation, patient’s satisfaction.
Subjects: R Medicine > R Medicine (General)
Divisions: Fakultas Ilmu Kesehatan > Prodi D4 Analis Kesehatan
Depositing User: Herera Gadys USB
Date Deposited: 23 Feb 2019 02:44
Last Modified: 23 Feb 2019 02:44
URI: http://repo.setiabudi.ac.id/id/eprint/501

Actions (login required)

View Item View Item
Repository USB is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.