ANALISIS KEPUASAN PASIEN RAWAT JALAN BPJS TERHADAP PELAYANAN KEFARMASIAN DI RSUD PREMBUN

Laksmi, Choirina Kusuma (2021) ANALISIS KEPUASAN PASIEN RAWAT JALAN BPJS TERHADAP PELAYANAN KEFARMASIAN DI RSUD PREMBUN. Skripsi thesis, Universitas Setia Budi.

	Text INTISARI-ABSTRACT.pdf Download (116kB)
	Text Cover-BAB I.pdf Download (401kB)
	Text BAB II (1).pdf Restricted to Repository staff only Download (169kB) | Request a copy
	Text BAB III.pdf Restricted to Repository staff only Download (357kB) | Request a copy
	Text BAB IV.pdf Restricted to Repository staff only Download (107kB) | Request a copy
	Text BAB V.pdf Restricted to Repository staff only Download (109kB) | Request a copy
	Text DAFTAR PUSTAKA.pdf Download (229kB)
	Text Lampiran.pdf Download (3MB)
	Text FormPernyataanPublikasi_Choirina Kusuma Laksmi_24185404A .pdf Download (52kB)
	Text Turnitin_Choirina Kusuma Laksmi_24185404A.pdf Download (22kB)

Abstract

Pharmaceutical services are services related to treatment with the aim of ensuring the safety, effectiveness and rationality of drug use. The quality of service will have an impact on patient satisfaction and every patient has the right to get satisfactory service. The purpose of this study was to determine the satisfaction of BPJS outpatients with pharmaceutical services at the Pharmacy Installation of Prembun Hospital. The method used is a descriptive cross-sectional method. Sampling using purposive sampling technique. The data used comes from the questionnaire. This study uses five dimensions of Service Quality (ServQual) which include tangiable, reliability, responsiveness, assurance, and empathy. Patient satisfaction will be seen from the value of the gap between reality and expectations, while the relationship between patient characteristics and patient satisfaction will be seen using the chi-square test. The results showed that the patient’s satisfaction based on the order of rank were: 0,26 for the assurance dimension; 0,22 dimension of empathy; 0,13 dimension of tangible; 0,12 for the responsiveness dimension; -0.05 dimension of reliability. Age, last education, and occupation have a relationship with patient satisfaction seen from the p-value obtained <0.05, while gender has no relationship seen from the p-value obtained >0.05. Patient satisfaction on the dimensions of assurance, empathy, responsiveness, and physical evidence is categorized as satisfactory, while on the reliability dimension it is not satisfactory. Keywords : Pharmacy services, patient satisfaction, service quality

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Pharmacy services, patient satisfaction, service quality
Subjects:	R Medicine > RA Public aspects of medicine
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	29 Sep 2022 04:38
Last Modified:	29 Sep 2022 04:38
URI:	http://repo.setiabudi.ac.id/id/eprint/5269

Actions (login required)

View Item