ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI RAWAT JALAN PUSKESMAS NAWANGAN PACITAN

Setiawan, Dwi (2022) ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI RAWAT JALAN PUSKESMAS NAWANGAN PACITAN. Skripsi thesis, Universitas Setia Budi.

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Abstract

One of the facilities that can be used for monitoring and evaluating the achievement of health development outcomes, including the performance of minimum service providers in the health sector is the Health Service of the Nawangan Health Center, Pacitan. The purpose of this study was to determine the level of satisfaction of outpatients with pharmaceutical services at the Nawangan Health Center Pacitan, based on the Servqual dimension. This research is a cross sectional descriptive study. Sampling was done by purposive sampling method based on inclusion and exclusion criteria. Sources of research data were taken based on questionnaires distributed to outpatients who redeemed drugs at the Nawangan Health Center which contained five indicators, namely reliability, responsiveness, assurance, empathy, and reality. Determination of the sample in this study by purposive sampling method based on the inclusion and exclusion criteria of data collection in the form of quantitative data from the Servqual questionnaire. From the measurement of satisfaction, the results obtained that the level of patient satisfaction with pharmaceutical services at the Nawangan Health Center using the Servqual (Service Quality) model show that the tangible dimension is in the satisfied category (61.44%), the reliability dimension is in the satisfied category (60.97%), the responsiveness dimension is in the satisfaction category. in the satisfied category (66.50%), the assurance dimension is in the satisfied category (61.97%), and the empathy dimension is in the satisfied category (70.97%). The reliability dimension has the highest gap when compared to other dimensions, which is -6.00. Keywords: Puskesmas, Pharmaceutical Services, Servqual

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Puskesmas, Pharmaceutical Services, Servqual
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	30 Nov 2022 02:47
Last Modified:	30 Nov 2022 02:47
URI:	http://repo.setiabudi.ac.id/id/eprint/5486

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