ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI RAWAT JALAN RSUD dr. SOEDIRAN MANGUN SUMARSO WONOGIRI

Evi, Prafangesta Andi Marta (2022) ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI RAWAT JALAN RSUD dr. SOEDIRAN MANGUN SUMARSO WONOGIRI. Skripsi thesis, Universitas Setia Budi.

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Abstract

The hospital is one of the most widely used health facilities by the community, and the hospital must provide a complete service. Pharmaceutical service agencies are required to implement quality services in the health sector. Quality services can be seen, one of which is by looking at the level of patient satisfaction. Patient satisfaction is an integral part of quality assurance activities in health services, meaning that patient satisfaction must be an activity that cannot be separated from the quality of health services. The purpose of this study was to determine the level of satisfaction of outpatients at the pharmacy installation of RSUD dr. Soediran M.S Wonogiri based on the Servqual dimension and knows the elements of the 5 servqual dimensions that need to be improved. This research is a descriptive research. The number of samples as many as 112 respondents with the criteria of outpatients and their introduction, age 5 to 60 years. Sample selection by purposive sample method. Data was obtained by distributing questionnaires whose questions included 5 dimensions, namely reliability, responsiveness, assurance, empathy, and tangibles. Processing and analyzing data by looking for correlation values, namely comparing the perceptions of patient expectations for services at the pharmacy installation of the Sragen Hospital and testing the validity and reliability. The level of patient satisfaction with pharmaceutical services using the servqual model (service quality) shows that the tangible dimension is in the satisfied category (71.28%), the reliability dimension is in the satisfied category (70.74%), the responsiveness dimension is in the satisfied category (70). ,12%), the assurance dimension is in the satisfied category (72.02%), and the empathy dimension is in the satisfied category (71.52%). The responsiveness dimension has the highest gap (-9.50) when compared to other dimensions. Keywords: patient satisfaction, pharmaceutical services, pharmacy installation

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	patient satisfaction, pharmaceutical services, pharmacy installation
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	30 Nov 2022 02:48
Last Modified:	30 Nov 2022 02:48
URI:	http://repo.setiabudi.ac.id/id/eprint/5590

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