HUBUNGAN KUALITAS PELAYANA N KEFARMASIAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI INSTALASI FARMASI RSUD IBU FATMAWATI SURAKARTA TAHUN 2022

Istiyanah, Devi (2022) HUBUNGAN KUALITAS PELAYANA N KEFARMASIAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI INSTALASI FARMASI RSUD IBU FATMAWATI SURAKARTA TAHUN 2022. Skripsi thesis, Universitas Setia Budi.

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Abstract

The pharmaceutical services in hospital is a healthy effort has important role in increasing the service pearl to the community. The Quality of pharmaceutical service can be counted according to five dimensions such as: Reliability, Responsive, Assurance, Emphaty, and Tangible with the patient’s satisfaction. The aim of this research to knew the relation of the quality pharmaceutical’s service toward the patient’s satisfaction of the outpatients in pharmacy department RSUD Ibu Fatmawati Surakarta in 2022. This study was conducted used quantitative method with the cross sectional approached. In this research in using the sampling technique was conducting purposive sampling. Analysis data was used bivariated toward two variables who assumed has relation and correlation. The technique of analysis data in this research was used spearman correlation task to measured the level or strong relation between two variables with ordinal scale The results of the overall Quality of pharmaceutical service were 81,81% and patient’s satisfaction was 94,28% with a very satisfied classification. Based on relationship test, there is relation of the quality pharmaceutical’s service toward the patient’s satisfaction of outpatients in pharmacy department RSUD Ibu Fatmawati Surakarta in 2022 obtained with the results of correlation coefficient 0.673 with significant score 0.000 therefore showed the strong relation of the results. Keywords : service quality, satisfaction, outpatient care

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	service quality, satisfaction, outpatient care
Subjects:	R Medicine > RA Public aspects of medicine
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	05 Apr 2023 03:00
Last Modified:	05 Apr 2023 03:00
URI:	http://repo.setiabudi.ac.id/id/eprint/5769

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