PENGARUH KUALITAS PELAYANAN LABORATORIUM KLINIK TERHADAP KEPUASAN PELANGGAN DI RUMAH SAKIT PARU dr. ARIO WIRAWAN SALATIGA

Sunarmiyatun, Sunarmiyatun (2017) PENGARUH KUALITAS PELAYANAN LABORATORIUM KLINIK TERHADAP KEPUASAN PELANGGAN DI RUMAH SAKIT PARU dr. ARIO WIRAWAN SALATIGA. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

Quality of service is the actions of a person to others through the presentation of products or services, the size of which applies according to the product or service to meet the needs, desires and expectations of customers. The purpose of this study is to determine the effect of clinical laboratory service quality on outpatient satisfaction in Lung Hospital dr. Ario Wirawan Salatiga. The study population was outpatient clinic laboratory in Lung Hospital dr.Ario Wirawan Salatiga. This research used survey method with sample used for questionnaire test as many as 30 respondents and 139 samples for research. The sampling technique used is Purposive Sampling. Data analysis used in the form of validity and reliability test, simple regression test. Data were analyzed using SPSS program method. Based on the results of simple regression test showed Responsiveness, Assurance, Empathy, Tangible respectively, except Reliability. Simultaneously there is influence between service quality to patient satisfaction of outpatient clinic laboratory in Lung Hospital dr. Ario Wirawan Salatiga. Outpatient satisfaction in clinical laboratory of Lung Hospital dr.Ario Wirawan Salatiga can be explained by 52,6% by Reliability factor, Responsiveness, Assurance, Empathy, Tangibles. Keywords: Quality of Clinical Laboratory Service, Customer Satisfaction

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: Keywords: Quality of Clinical Laboratory Service, Customer Satisfaction
Subjects: R Medicine > R Medicine (General)
Divisions: Fakultas Ilmu Kesehatan > Prodi D4 Analis Kesehatan
Depositing User: Herera Gadys USB
Date Deposited: 23 Feb 2019 02:54
Last Modified: 23 Feb 2019 02:54
URI: http://repo.setiabudi.ac.id/id/eprint/605

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