EVALUASI TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI RSUD Dr. SAYIDIMAN MAGETAN NOVEMBER – DESEMBER 2021

Damayanti, Ega (2022) EVALUASI TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI RSUD Dr. SAYIDIMAN MAGETAN NOVEMBER – DESEMBER 2021. Skripsi thesis, Universitas Setia Budi.

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Abstract

DAMAYANTI, E 2021. EVALUATION OF THE SATISFACTION LEVEL OF OUTBOARD PATIENT’S WITH PHARMACEUTICAL SERVICES IN PHARMACEUTICAL INSTALLATIONS RSUD Dr. SAYIDIMAN MAGETAN NOVEMBER – DECEMBER 2021, THESIS, FACULTY OF PHARMACY, SETIA BUDI UNIVERSITY, SURAKARTA Satisfaction is a measure of individual feelings after receiving a service by comparing reality and expectations. If the performance is below expectations, the patient will be disappointed and dissatisfied, on the contrary if the performance is as expected by the patient, then the patient will feel satisfied. IFRS parties must be careful in providing health services, because if patients often feel dissatisfied with the services provided, it will have an impact on the loss of patients, and the level of patients satisfaction is highly dependent on the quality of services provided. Satisfaction in health services can be measured based on 5 dimensions, which are reliability, responsiveness, assurance, empathy, and tangible. This study aimed to determine the patient’s satisfaction with pharmaceutical services at the Pharmacy Installation of RSUD dr. Sayidiman Magetan This research is an observational study with a descriptive design. Data collection was carried out in a cross sectional way using a questionnaire based on the Likert scale value. The sample in this study was 251 respondents who met the inclusion criteria. The questionnaire data was processed and then compared between the services obtained and the services expected by the patients. The percentage of patient satisfaction is divided into five categories, namely dissatisfied <40%, less satisfied 40-50%, quite satisfied 56-75%, satisfied 76-85% and very satisfied 86-100%. The results showed that the percentage of satisfaction on the tangible dimension obtained a score of 82.22%, empathy 79.15%, reliability 79.15%, responsiveness 80.30%, and assurance dimension 78.02%. The results of the five dimensions showed an average of 79.75% of patients expressed satisfaction with pharmaceutical services at the Pharmacy Installation of RSUD dr. Sayidiman Magetan Regency.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Tingkat kepuasan, rawat jalan, pelayanan kefarmasian, RSUD dr. Sayidiman Magetan, patient’s satisfaction, questionnaire
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HX Socialism. Communism. Anarchism Q Science > Q Science (General)
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	USB
Date Deposited:	03 Oct 2024 04:44
Last Modified:	03 Oct 2024 04:44
URI:	http://repo.setiabudi.ac.id/id/eprint/6348

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