EVALUASI TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI UPTD PUSKESMAS X KABUPATEN KENDAL PERIODE JUNI 2021

Saputri, Galih Diah (2021) EVALUASI TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI UPTD PUSKESMAS X KABUPATEN KENDAL PERIODE JUNI 2021. Skripsi thesis, Universitas Setia Budi.

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Abstract

Research on Outpatient Satisfaction Levels with Pharmaceutical Services at the Pharmacy Installation of UPTD Puskesmas X in Kendal Regency for the June 2021 period. Patient satisfaction is a sense of achievement of expectations or conformity to health services obtained by a patient. The purpose of conducting research on the level of patient satisfaction is to find out the fulfillment of services effectively by health workers to patients. Research on the level of patient satisfaction is a non-experimental type of research, the research method used is cross-sectional with a sample of 100 respondents. Retrieval of data obtained from filling out questionnaires by respondents. Processing of data results using validity, reliability, Chi Square, and correlation tests. Data analysis was carried out based on the results of filling out questionnaires by respondents which included very dissatisfied (one), dissatisfied (two), quite satisfied (three), satisfied (four), and very satisfied (five). The use of a Likert scale to determine the level of patient satisfaction based on the 5 values in the questionnaire. This study was conducted on 100 outpatients who met the inclusion criteria. The results showed that the level of satisfaction with Pharmaceutical Installation in the empathy dimension got the highest percentage of satisfaction, which was 82.4, which was in the very satisfied category, while for the dimensions of responsiveness, assurance, reliability, and real evidence, it was in the satisfied category with a percentage of 79,9%, 79.2%, 82.4%, and 77%. The variable that is very influential on the level of patient satisfaction is the empathy variable. Keywords: Level of satisfaction, outpatient, pharmaceutical services, Puskesmas X Kendal Regency.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Level of satisfaction, outpatient, pharmaceutical services, Puskesmas X Kendal Regency.
Subjects:	R Medicine > RA Public aspects of medicine
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	10 Oct 2022 07:29
Last Modified:	10 Oct 2022 07:29
URI:	http://repo.setiabudi.ac.id/id/eprint/5312

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