ANALISIS KUALITAS PELAYANAN PASIEN RAWAT JALAN DI INSTALASI FARMASI RUMAH SAKIT ORTOPEDI Prof. Dr. SOEHARSO SURAKARTA TAHUN 2022

Mumpuni, Helma Aulia (2022) ANALISIS KUALITAS PELAYANAN PASIEN RAWAT JALAN DI INSTALASI FARMASI RUMAH SAKIT ORTOPEDI Prof. Dr. SOEHARSO SURAKARTA TAHUN 2022. Skripsi thesis, Universitas Setia Budi.

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Abstract

The Pharmacy Installation is the part that has the responsibility in carrying out all activities in the field of hospital pharmacy. A hospital is expected to be able to provide health services to the community according to the Hospital Minimum Service Standards (SPM). The purpose of this study was to evaluate the suitability of the waiting time for compounded and non-concoctioned prescriptions to SPM in the Pharmacy Installation of the Orthopedic Hospital Prof. Dr. Soeharso Surakarta. This research is a non-experimental observation using a survey study research design. The focus of this study was to examines prescription writing according to the formulary, waiting time for finished drugs, waiting time for compounded drugs, the absence of errors in drug administration, and customer satisfaction. Collecting data in a cross-sectional way, namely taking data once at that time directly. The results of the study obtained that prescription writing was in accordance with the hospital formulary and was routinely updated once a year, the average waiting time for finished drugs was 19 minutes, the average waiting time for concocted drugs was 35 minutes, the percentage of the absence of errors in drug administration was 100 %, and customer satisfaction is 97,94%. This is in accordance with the Minimum Service Standards for the Ministry of Health of the Republic of Indonesia in 2008. Keywords: minimum service standards, waiting time, finished drugs, compound drugs.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	minimum service standards, waiting time, finished drugs, compound drugs.
Subjects:	R Medicine > RA Public aspects of medicine R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	05 Apr 2023 03:02
Last Modified:	05 Apr 2023 03:02
URI:	http://repo.setiabudi.ac.id/id/eprint/5785

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