DETERMINAN KEPUTUSAN BEROBAT ULANG DI RUMAH SAKIT BHAYANGKARA KOTA BENGKULU

Oktarina, Herma Monti (2019) DETERMINAN KEPUTUSAN BEROBAT ULANG DI RUMAH SAKIT BHAYANGKARA KOTA BENGKULU. Skripsi thesis, Universitas Setia Budi.

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Abstract

The increasing number of hospitals has resulted in increased competition among hospitals to meet the needs of the community. The decision to repeat treatment is influenced by the quality of service, the cost of treatment, and patient satisfaction which can create a positive impact on the hospital so that it will encourage the decision to repeat treatment. This study aims to examine the effect of service quality, medical costs, and patient satisfaction on repeat treatment decisions. This study used a purposive sampling method with a population of 200 BPJS non BPJS patients. Data analysis using Structural Equation Model (SEM) analysis using AMOS. The results of this study indicate that the quality of service has a significant effect on the cost of treatment, the quality of service has no significant effect on patient satisfaction, the cost of treatment has no significant effect on patient satisfaction and patient satisfaction has a significant effect on the decision to repeat treatment. Keywords: Service Quality, Cost of Treatment, Patient Satisfaction, Decision to Repeat Treatment

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Service Quality, Cost of Treatment, Patient Satisfaction, Decision to Repeat Treatment
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Ilmu Kesehatan > Prodi D4 Analis Kesehatan
Depositing User:	Tifany Nur Arfiana
Date Deposited:	15 Oct 2019 08:42
Last Modified:	15 Oct 2019 08:42
URI:	http://repo.setiabudi.ac.id/id/eprint/3285

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