TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN KEFARMASIAN DI PUSKESMAS TERAS KABUPATEN BOYOLALI TAHUN 2020

Rahmawati, Sekar Arum (2020) TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN KEFARMASIAN DI PUSKESMAS TERAS KABUPATEN BOYOLALI TAHUN 2020. Skripsi thesis, Universitas Setia Budi.

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Abstract

In this modern era, the development of science and technology encourages people to increasingly demonstrate the degree of health in order to improve the quality of life for the better. The large amount of information that can be accessed freely about health makes people more critical about their health conditions. Health service satisfaction can be measured based on 5 SERVQUAL dimensions, namely tangible, responsiveness, reliability, assurance, and empathy. The purpose of this study is to determine patient satisfaction in each dimension of servqual and to determine the level of patient satisfaction with pharmaceutical services at Teras Puskesmas as a whole based on a scale of satisfaction range. This research is a quantitative study by filling out a patient satisfaction questionnaire. Sampling in this study using consecutif sampling method. The questionnaire data is processed and then compared between the services the patient receives and the services expected by the patient, after which the results of data processing are presented in the form of a Cartesian diagram. Through this study, the results obtained tangible dimensions 79,73%, 78,63% responsiveness, 84,18% reliability, 86,85% assurance, and 87,39% empathy, from the results above obtained an average percentage of the five dimensions of 83.36% with very satisfied category. Keywords: patient satisfaction, pharmacy services, questionnaire

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	patient satisfaction, pharmacy services, questionnaire
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	Tifany Nur Arfiana
Date Deposited:	16 Jun 2022 07:20
Last Modified:	16 Jun 2022 07:20
URI:	http://repo.setiabudi.ac.id/id/eprint/4874

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