ANALISIS PENGARUH PELAYANAN INFORMASI OBAT TERHADAP KEPUASAN PASIEN JAMKESMAS RAWAT JALAN DI IFRSUD Dr. MOEWARDI DI SURAKARTA APRIL 2013

Giyanti, Giyanti (2013) ANALISIS PENGARUH PELAYANAN INFORMASI OBAT TERHADAP KEPUASAN PASIEN JAMKESMAS RAWAT JALAN DI IFRSUD Dr. MOEWARDI DI SURAKARTA APRIL 2013. Skripsi thesis, Universitas Setia Budi Surakarta.

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Abstract

Drug information service is an activity to provide accurate and objective drug information in relation to patient care. The purpose of this study was to determine the effect of drug information service in jamkesmas outpatient satisfaction at IFRSUD of Dr. Moewardi partially, simultaneously and to determine the effect of independent variables together. The method used for sampling was purposive sampling to 317 respondents using independent variables of type of drug information, pharmacists performance and attitude, drug information service time, drug information service quality given by pharmacists. Data obtained by distributing questionnaires directly to the respondents, then the data were analyzed with SPSS version 17.0. The results could be concluded that partially, pharmacists performance and attitude and drug information service quality given by pharmacists significantly affect jamkesmas outpatient satisfaction, while type of drug information and drug information service time did not significantly affect jamkesmas outpatient satisfaction at IFRSUD of Dr. Moewardi Surakarta. Simultaneously all independent variables were significantly affect jamkemas outpatient satisfaction at IFRSUD of Dr. Moewardi and the patient satisfaction could be determined from the independent variables as 28.0%. Keywords: types of drug information, performance and attitude, service time, service quality and patient satisfaction

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	types of drug information, performance and attitude, service time, service quality and patient satisfaction
Subjects:	B Philosophy. Psychology. Religion > B Philosophy (General) L Education > L Education (General) R Medicine > RS Pharmacy and materia medica
Divisions:	Fakultas Farmasi > Prodi S1 Farmasi
Depositing User:	magdalena kartika ningsih
Date Deposited:	21 Feb 2020 03:18
Last Modified:	21 Feb 2020 03:18
URI:	http://repo.setiabudi.ac.id/id/eprint/2963

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